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Order cancelled

Right to cancel

Please read the following information regarding the order-cancellation process in our shop.

Fourteen days cooling down period

By miracle-moon.com you can the article send back ore change in fourteen days. It is very important that you send the product's complete and not use back.
Product's that are damage ore used you can not send back for change ore ruturn.
Not all article you can change. See the exceptions for an overview of excluded articles.  
 
Exceptions
  • Software from which the remote seal ion is breaking or the package has opend, ore is installed ore registered.
  • Consumption articles like protection folie or cleaning liquid.
  • Articles that for hygienic reasons can not send back like earplugs, headsets and headphone.
  • Exchange ore fill in vouchers ore credit coupons.
  • Articles that used, damaged ore incomplete.
  • Contracts, not ore in combination with hardware.
Do you have questions over the possibilities to change from your product?

  • Take contact with ore customers services.
  • Telefoonnummer +49 5964 939800
  • Mobile +31 650 838 533

Steps to change or send back

You want send back the article? Then we ask you the next steps to hold on.
So we can handle off very easy the return back package.
  1. Make contact with our customers services that you want to send back one article.
  2. You get a mail for conformation from your request.
  3. You get a mail with instructions how to send the article back.
  4. After we received back your package, send miracle-moon.com a received confirmation by mail.
  5. We change the article (wen in stock) ore send the purchase sum with in 10 days back, dependent what you wish.

Cost

The cost for send back the article are fore your billing.